FAQ & Terms
Frequently Asked Questions
I've never painted before. Can anyone come to Willow's classes and seminars?
What kinds of seminars are there for painting and what kind of costs are associated? What do they include?
2. Convention Class. These are slightly faster paced classes. They are great trial runs if a student wants to experiment and branch out. Many conventions slot classes into short time periods which means it might not be feasible to complete the entire project. Many teachers supply a little paint to take home and finish (bring small containers). Most often the surface is prepared and supplied, a pattern packet and color photos as well as the use of paint during class. The student is responsible for basic supplies, brushes, tools, stencils, add-ons etc. I always suggest you bring buddy cups. Read the supply lists carefully...as well as the language. Many teachers will include the "use of" items. This doesn't mean they are yours to keep. We are frequently asked what the supply fees do include. Firstly, teachers are responsible for their own transport, food and lodging. The teacher is responsible for the purchase and preparation of your surfaces. In the average Willow Wolfe seminar this involves four or five steps. A pattern packet is created, printed and supplied and paint and mediums are supplied. The teacher pays the shipping to the event, any duties where applicable and often additional handling charges. All of which is broken down and incorporated into a supply fee.
What is a Pattern Packet?
A pattern packet is a package of information containing a color photograph, a line drawing and instructions on how to complete that particular project. If you are a beginner it is best to purchase a packet designed to "Build Skills" and to double check that it states that it is a beginner. Many pattern packets include color worksheets which are of great help to new and experienced painters. Books are also great ways to get started.
What is a PDF Pattern Packet?
Many of our designs have been put into PDF format so that they can be electronically distributed. When purchased a key or code is sent to the purchaser who may then download and view the packet on their computer, usually using Adobe Acrobat. They may then print this packet for personal use. The great feature is that its instant and there are no shipping costs or wait times. There are very strict copyright rules when it comes to any pattern packet and one should be aware that packets may not be reproduced, forwarded, copied or distributed in any manner.
Terms and Conditions
Payment Method
Payments are accepted through paypal..
Shipping and Handling
Products that are in PDF format are available immediately. We estimate the shipping products as closely as possible, however rates vary depending on packaging and region. If a change in the shipping rate is necessary we will contact you prior to shipping. We try to send all orders within one week. Standard shipping is through Canada Post and US parcel post. Customers will be notified on the date of shipment.
Return Policy
There are no returns or exchanges on literature in PDF or hard copy formats. All sales are final for copyright protection. We ensure that the products we carry are of the highest standard and quality. Should a product prove defective contact us and we provide you with the contact information for the manufacturer.
Copyright
Willow Wolfe literature such as books and pattern packets whether in PDF or print format are protected under strict copyright laws. A user may paint items from literature for personal use and we give permission for an artist to sell their finished paintings as long as Willow Wolfe is listed as the original designer of the artwork. Permission to teach designs must be granted in writing by Willow Wolfe in writing. When you order Willow Wolfe literature or concepts you must follow the content license agreement below.
CONTENT LICENSE AGREEMENT FOR WILLOW WOLFE LITERATURE:
I Agree I will NOT:
1. Use or display Willow Wolfe literature on websites or other venues designed to induce or involve the sale or license of the literature.
2. Remove any notice of copyright, trade-mark or other proprietary right from any place where it is on or embedded in the file or where it appears on the literature.
3. Sub-license, re-sell, rent, lend, forward, assign or otherwise transfer or distribute the Content or the rights granted under this Agreement.



